Frequently Asked Questions
Got questions? We've got answers! If you don't find what you're looking for, feel free to reach out at support@bedflix.com and we'll get back to you within 24 hours.
Shipping
Where do you ship to?
We currently ship to all 50 US states. We're working on expanding internationally — stay tuned!
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) is available at checkout for an additional fee.
How much does shipping cost?
We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate of $4.99.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on our website or the carrier's site.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.
How do I start a return?
Email us at support@bedflix.com with your order number and reason for return. We'll send you a prepaid return label within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method.
Can I exchange an item?
Yes! If you'd like a different product, simply return your item and place a new order. We'll process your refund as soon as we receive the return.
Product & Warranty
Are your star projectors safe to use?
Absolutely. All our galaxy star projectors and night lights meet US safety standards. They use low-heat LED technology and are safe for all ages.
What warranty do your products come with?
All Bedflix products come with a 12-month warranty covering manufacturing defects. If your product stops working under normal use, we'll replace it free of charge.
How do I claim a warranty?
Contact us at support@bedflix.com with your order number, a description of the issue, and a photo or video if possible. We'll take care of the rest!
Do the projectors work in a fully lit room?
For the best experience, we recommend using your projector in a dark or dimly lit room. The effect is most stunning at night or with curtains drawn.
Orders
Can I cancel or modify my order?
We process orders quickly! If you need to cancel or make changes, please contact us within 2 hours of placing your order. After that, we may not be able to make changes before it ships.
My order arrived damaged. What should I do?
We're so sorry to hear that! Please email us at support@bedflix.com with your order number and photos of the damage. We'll send a replacement right away.